We've seen this a few times and there's not much we can do. To fix this, you can uninstall your device drivers and perform a fresh install by following the instructions on this page.ĭrivers install on another computer, but not the one you train with? It's also possible the driver was corrupted or changed by your OS or another software program. If you have access to another ANT+ USB stick, try that on both computers and see if the drivers will install. If you still can't install the drivers on another computer, it is likely that you have a bad ANT stick and will need a new one. If that doesn't work, try installing the drivers on another computer. If it looks like the drivers won't install, the next step is to try another USB Port. The device might be displayed in two different locations. To check if the drivers are installed, go to "start" and type "Device manager". Apple computers come with the necessary drivers already installed so you can skip this and continue to the next step. If you're on a PC, make sure you've installed the ANT+ USB Stick and Bluetooth Drivers.įor Mac users, there is no need to install these. If the ANT+ stick is plugged in and still not recognized, there may be something wrong with the stick or your computer's USB port. This is what you will see if the ANT+ USB stick is not plugged into your computer's USB port or is not recognized. Step 1: Plug the ANT+ USB Stick into Your Computer or Device If you are unsure of what you need to use ANT+ devices with TrainerRoad, you can learn all about it in the ANT+ article. These are the same steps that our support crew use when you e-mail us, so please make sure you try these steps before contacting us. This article will help you identify problems with your USB stick or your computer. It is important to give care towards the transferral of data from the Garmin ANT product to the Garmin Connect, as if you download other content to the device without first transferring the data, all of the said data will not be retained.If you're experiencing issues pairing your ANT+ devices to TrainerRoad, you're in the right place to get some help. As such, it can be used anytime and anywhere and can be easily utilized on multiple home computers at once without the need for multiple purchases or downloads. This product is a software, so it can be used and downloaded onto your computer without the need for a physical product. The application will run in your computer's background, silently and without interrupting any other processes your computer already has in progress. With the application, you will be able to manage your tool freely and maintain track of your accomplishments, as well as your rate of improvement. The Garmin ANT agent for windows is freeware and has the ability to run without discrimination on both Windows 32 and 64-bit operating systems. The data will then transfer upon confirming the exchange of information on your computer. For the pairing to initiate, your device must be 1 meter (maximum) away from the USB stick. Once inserted, the USB stick automatically scans and searches for the device. Alongside the USB stick and Garmin Connect, it can be used to establish a connection and transfer data. The Garmin ANT agent for windows is a software application that allows one to connect their Garmin ANT device and communication fitness data to your PC from it.
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